Politique de remboursement

1. Warranty-365days

During 365days warranty period, we will provide free repair or replacement for any defects due to manufacturing issues.Our cables are special, other cables are not compatible and cannot be used. If you need additional cables, please contact us.

2. . Replacement Policy During Warranty Period

A. Replacement Conditions: During the warranty period, if you encounter product faults, you can request a replacement via email support@aokertech.com

B. Replacement Process:

•Send an email detailing the fault and providing any required documentation (such as photos or videos) for review.

•The review process takes 1-3 business days. Once approved, we will arrange for the replacement.

•If you need to return the faulty product, ensure it is properly packaged and shipped back to the designated warehouse address, pending further processing.

3. Important Notes

A. No Warranty for Damage Caused by Misuse: Any damage caused by improper use, accidents, unauthorized disassembly, or repairs is not covered under the warranty.

B. No Warranty for Non-Genuine Accessories: Faults caused by using non-official accessories are not covered under the warranty.

C. Additional Terms: Specific details regarding returns and replacements are subject to our final confirmation. We will notify you in advance of any changes.